# AJAO IFEOLUWA VICTORIA - Customer Service Officer
Source: https://hello.cv/ajaoifeoluwa
Lagos

## About
Results-driven and proactive administrative professional with extensive experience in office management, customer service, operations, and business development. Expertise in implementing health and safety policies, managing social media platforms, and proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Spreadsheets). Known for delivering exceptional results, boosting customer satisfaction, and promoting effective team collaboration.

## Work
### Customer Care Representative | Sterling Bank
- Addressed customer inquiries, provided solutions, and resolved issues promptly.
- Managed high volumes of outbound calls following call center scripts.
- Promoted product upgrades to existing customers, contributing to business growth.
### Customer Service Officer | Advans La Fayette MFB LTD
- Manage inbound and outbound communications through calls, emails, and social media platforms.
- Provide exceptional service by understanding customer needs and ensuring first-contact resolution.
- Build and nurture strong customer relationships, fostering satisfaction and loyalty.
- Resolve customer complaints and inquiries with empathy, product expertise, and efficiency.
### Customer Care Representative | Ison xperience limited-MTN NG
- Delivered outstanding support with professionalism and a positive attitude.
- Provided valuable feedback to enhance customer service processes and operational efficiency.
- Led and mentored a team of junior customer service representatives, fostering growth and teamwork.
- Ensured customer satisfaction by delivering prompt, professional, and effective support.

## Education
### University of Ilorin, Ilorin Nigeria | Sociology

## Languages
- Yoruba
- English

## Certificates
### Customer Care Representative (HMISY)
ISON Xperiences
### National Youth Service Corps Certificate
### Virtual Assistant
Ladies in tech Africa

## Skills
### Strong Communication & Active Listening
### Customer Service Excellence & Problem Solving
### Time Management & Task Prioritization
### Team Collaboration & Interpersonal Skills
### Advanced Proficiency in Microsoft Office (Word, Excel, PowerPoint)
### Social Media Strategy & Management

## References
### Reference
Available upon request.

## Source
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